988com Privacy Policy

01 Introduction

988com operates as an internationally licensed online gaming and sports betting platform serving registered members across Pakistan and other eligible markets. This Privacy Policy describes our practices with respect to the collection, use, storage, sharing, and protection of personal data obtained from members and visitors to the 988com platform at 988com.org.

988com takes its data protection obligations seriously. As a licensed gaming operator, we are subject to regulatory requirements that govern both the minimum data we must collect for compliance purposes and the standards to which that data must be maintained. This policy is designed to be transparent about those obligations while clearly explaining the rights available to you as a data subject.

This Privacy Policy applies to all personal data collected through the 988com website, mobile platform, customer support channels, and any other interaction between you and 988com, regardless of the device or channel used.

02 Data Controller

For the purposes of this Privacy Policy, the data controller responsible for your personal information is 988com, the operator of the online gaming platform accessible at 988com.org, operating under an international gaming licence.

All enquiries relating to this Privacy Policy, including requests to exercise your data rights, should be directed to the 988com Data Protection contact via the support email address [email protected]. 988com will acknowledge all data-related requests within 48 hours and provide a substantive response within 30 calendar days.

03 Data We Collect

988com collects personal data across the following categories, depending on the nature of your interaction with the platform:

988com does not collect or process sensitive personal data categories such as biometric data, health data, or data revealing racial or ethnic origin, except where expressly required by a specific regulatory obligation and with your prior explicit consent.

04 How We Use Your Data

Personal data collected by 988com is used for the following specific purposes:

• Account Registration & Management: To create, maintain, and administer your 988com member account, including processing PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.
• Identity & Age Verification: To verify that you meet the 21-year minimum age requirement and to confirm your identity in compliance with our international gaming licence obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, multiple account registration, and other prohibited activities across the 988com platform.
• Regulatory Compliance: To fulfil our obligations under our international gaming licence, including record-keeping, suspicious activity reporting, and cooperation with regulatory and law enforcement authorities.
• Responsible Gaming: To monitor gaming patterns, administer self-exclusion requests, enforce deposit and loss limits, and identify members who may be exhibiting signs of problem gambling behaviour.
• Customer Support: To respond to your enquiries, process complaints, and maintain records of our support interactions for quality assurance and dispute resolution purposes.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and content of the 988com platform, including our cricket betting markets and casino game offering.
• Marketing Communications: To send promotional offers, PSL betting promotions, bonus notifications, and other marketing materials exclusively to members who have provided valid marketing consent.

05 Legal Basis for Processing

988com processes your personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform our obligations under the 988com Terms and Conditions, including account management, payment processing, and gaming service delivery.
• Legal Obligation: Processing required to comply with our international gaming licence conditions, anti-money laundering obligations, age verification requirements, and any applicable regulatory reporting duties.
• Legitimate Interests: Processing conducted for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided clear, informed, and freely given consent that can be withdrawn at any time.

06 Data Sharing & Disclosure

988com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data may be shared with third parties only in the following limited and specific circumstances:

• Payment Processing Partners: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other authorised payment providers receive the minimum financial data necessary to process your PKR deposit and withdrawal transactions. All payment partners are bound by confidentiality obligations.
• KYC & Compliance Providers: Third-party identity verification services engaged by 988com to conduct age verification and document authentication as required under our gaming licence.
• Gaming Software Suppliers: Licensed casino game and sportsbook software providers who require technical session data to deliver their games on the 988com platform. These suppliers operate under strict data processing agreements.
• Regulatory & Law Enforcement Authorities: 988com is legally obligated to disclose member data to relevant regulatory bodies, financial intelligence units, or law enforcement agencies upon receipt of a lawful request. Such disclosures are made without prior notice to the affected member where legally required.
• Professional Advisers: Lawyers, auditors, and compliance consultants engaged by 988com under binding confidentiality obligations, solely where necessary for the conduct of their professional engagement.

Any third party receiving personal data from 988com is required to process that data only for the specific purpose for which it was shared and in accordance with applicable data protection standards. 988com does not authorise third-party recipients to use your data for their own independent marketing or commercial purposes.

07 Cookies & Tracking Technologies

The 988com platform uses cookies and similar tracking technologies to support the operation of the website, enhance your user experience, and — where you have consented — deliver relevant promotional content. The categories of cookies used by 988com are as follows:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and cashier session identifiers. They cannot be disabled without rendering the platform inoperable.
• Functional Cookies: Remember your preferences such as language settings, preferred deposit method (e.g. JazzCash or EasyPaisa), and last-visited game category. Disabling these cookies will result in a reduced platform experience.
• Analytics Cookies: Used to collect anonymised data on how members navigate the 988com platform, which pages are most visited, and where technical errors occur. This data is used solely to improve the platform and is not linked to individual member identities.
• Marketing Cookies: Set only with your explicit consent. Used to display relevant bonus offers and promotions during your 988com session. You may withdraw consent for marketing cookies at any time via your account settings.

You may manage your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will affect your ability to log in and use the 988com platform.

08 Data Retention

988com retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by our international gaming licence or applicable law. The following indicative retention periods apply:

• Account & Identity Records: Retained for the duration of your 988com membership and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of seven (7) years following each transaction, as required under financial regulations applicable to licensed gaming operators.
• Gaming Activity Logs: Retained for a minimum of three (3) years following the recorded activity, for dispute resolution, responsible gaming monitoring, and regulatory audit purposes.
• Customer Support Records: Retained for a minimum of two (2) years following closure of the relevant support case.
• Marketing Consent Records: Retained for the duration of your marketing opt-in and for a minimum of two (2) years following any withdrawal of consent, as evidence of compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is not technically feasible, data is placed in a restricted archive accessible only for regulatory compliance purposes.

09 Data Security

988com implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 988com servers;
• Encrypted storage of sensitive data fields including identity documents and financial account references;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Multi-factor authentication requirements for all 988com administrative system access;
• Regular penetration testing and vulnerability scanning of 988com platform infrastructure;
• Documented incident response procedures for the detection, containment, and notification of data security breaches.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 988com will notify affected members without undue delay via the contact details registered on their account.

Members also play an important role in account security. You are responsible for maintaining the confidentiality of your 988com login credentials and for logging out of your account on shared devices. Report any suspected unauthorised access to your account immediately to 988com support.

10 Your Data Rights

As a 988com member, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact 988com support in writing at [email protected]:

• Right of Access: You may request a copy of the personal data 988com holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your 988com account. Some corrections may require supporting documentation.
• Right to Erasure: Subject to our regulatory retention obligations, you may request deletion of personal data that is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other legal basis for retention applies.
• Right to Restrict Processing: You may request that 988com restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a machine-readable copy of the personal data you have provided to 988com.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to 988com demonstrating compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

988com will respond to all data rights requests within 30 calendar days. In complex cases, this period may be extended by a further two months, with notification provided to you within the initial 30-day period explaining the reason for the extension.

11 Children & Minors

The 988com platform is strictly intended for adults aged 21 years and above. 988com does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately close the associated account, delete the relevant personal data, and return any unplayed deposits to the source payment method.

12 Third-Party Links

The 988com platform may contain links to third-party websites including payment provider portals (such as JazzCash and EasyPaisa) accessed during the deposit or withdrawal process. These third-party sites operate independently of 988com and are governed by their own privacy policies. 988com accepts no responsibility for the privacy practices or content of any third-party website.

We recommend that you review the privacy policy of any third-party site before providing your personal information to that site. The presence of a link on the 988com platform does not constitute an endorsement of the linked site's privacy practices.

13 Amendments to This Policy

988com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform features. The revised policy will be published on this page with an updated effective date.

Where amendments are material — particularly changes that affect your data rights, introduce new categories of data sharing, or alter the purposes for which your data is processed — 988com will notify affected members via the email address registered on their account at least seven (7) days before the revised policy takes effect.

Your continued use of the 988com platform following publication of an amended Privacy Policy constitutes your acknowledgment of the updated terms. If you do not accept the amended policy, you should cease using the platform and contact support to exercise your data rights and close your account.

14 Contact & Complaints

For all privacy-related enquiries, data rights requests, or complaints regarding 988com's handling of your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the 988com platform support widget
• Response Time: Data rights requests within 30 calendar days; general privacy enquiries within 48 hours

If you are not satisfied with 988com's response to a privacy complaint, you may escalate the matter to the relevant supervisory authority under the jurisdiction of our international gaming licence. Details of the applicable authority are available on request from the 988com compliance team.

We take all privacy complaints seriously. Every formal complaint received by the 988com data protection contact is logged, investigated, and responded to in accordance with our documented complaints handling procedure. Support is available every day of the year, including Pakistani public holidays.